Customer Service In Deathcare: How The Funeral Home Industry Cares For The Living

Customer service is an essential part of deathcare (also styled “death care”), the term for funeral home/burial/cremation/memorials industry; no industry is called on more to address emotional needs of customers in times of stress than this $20 billion (annual revenue in the U.S.) industry.

Customer Service In Deathcare: How The Funeral Home Industry Cares For The Living